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12-29-2022 11:56 AM
I have an HP 15-gw0502sa bought just over three years ago. After buying, I upgraded from 4gb to 8gb with an extra memory stick
i don’t use it a lot but virtually since upgrading, every time I start it up, I get blank screen with 2 slow and 3 quick flashes on caps lock
i believe this to be a memory seating problem. When I reseat the memory, it starts up without issue but when I start up again, often weeks later, I get the black screen and flashes again. I know when I open the back and re seat the memory, it will start up. I do lock it in by the way.
I had the supplier look at it and I believe they just reseated the memory and thought it was ok. It’s now out of warranty
Anybody know whether there is a fix? Do I need new memory?
it’s not an expensive or powerful laptop but virtually useless if I have to open the back up every time I use it!
01-01-2023 08:12 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing memory issues with your HP 15-gw0502sa.
I suggest that you update the BIOS by following this document. (Click on the word document to open the web page).
I hope this helps.
Take care and have a great day ahead!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
01-09-2023 04:11 AM
I have tried to update the firmware using two different methods, both say the best drivers are installed
I have removed one of the 2 DDR4 memory modules to see if one of them was the problem
The memory seating issue still seems to be there as every 3 or 4 starts, I get a black screen and the Caps lock flashing 2 & 3, indicating memory issue
I have probably only had six months of trouble free working since new
It was returned to the supplier (Currys/PC World) who dealt with the issue but it returned a couple of weeks later when the warranty had run out!
01-09-2023 06:54 AM
This could be a hardware issue with the unit and may need repair.
I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown, enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.
Hope this helps.
Take care and have a good day.
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