Refund for Unused Warranty

[Abadagnew]

HP Community, I would like to know how to get a refund for Unused HP Extended Warranty Money

[NonSequitur777]

@Abadagnew,

Welcome to our HP Community forum!

As I understand it, you are not automatically eligible for a refund on an unused HP Extended Warranty -unless you happened to purchase a specific risk-free or services‑promise rebate plan. Here's what I found:

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When Refunds Are Possible:

• "Risk‑Free" 3‑Year HP Care Pack:
  If you bought a qualifying 3‑year Care Pack under the risk‑free promotion, you can submit a rebate claim within 90 days after the warranty expires and receive a full refund -provided no service events occurred during the coverage period: https://www.hp.com/us-en/shop/cv/risk-free-care-pack.

• HP Services Promise (Nov 2024 – Apr 2025):
  Under this program, customers who bought an eligible Care Pack and didn’t receive service can submit a claim within 30 days after expiration for a full refund: https://www.hp.com/us-en/services/services-promise.html.

• Verified user experiences:
  Some users report successfully receiving rebate refunds after filing claims -even if it took emails, calls, or escalating complaints: https://www.reddit.com/r/spectrex360/comments/yxf8lt/has_anyone_filled_out_the_hp_care_pack_rebate_f....

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When Refunds Are Not Available:

• Standard extended warranties (purchased outside promotions) do not include refunds, even if unused. There's no automatic reimbursement unless tied to a rebate offer.

• Many community users noted that unless the warranty was a rebate‑eligible “risk‑free” plan, they couldn’t qualify for any refund: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Refund-on-unused-HP-Care-pack/t....

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Next Steps:

1. Verify your exact Care Pack purchase:
   Was it a 3‑year risk‑free or services‑promise plan? If yes, there's a clear path to file for a rebate.

2. Check eligibility windows:
   For risk‑free: submit the rebate within 90 days after expiry; for services‑promise, within 30 days.

3. Gather documentation:
   Keep the original receipt, serial number, order details, and confirm no service events took place.

4. Submit the claim:
   Use the appropriate rebate claim form (downloadable from HP site), send it along with documentation via the designated channel.

5. Be proactive:
   Some customers report delays -staying persistent via email or phone (and escalating if needed) helped them receive their refund.

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In Summary:

• Generic extended warranties: No refunds if unused.

• Risk‑free or services‑promise Care Packs: Refunds are possible (within deadlines), as long as no coverage was used.

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Let me know the details of the original purchase (plan type, purchase date), and I can help you determine precisely whether a refund is an option -and guide you through the claim process.

Kind Regards,

NonSequitur777