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Pavilion_H_P
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Solved!

Regarding HP Support Assistant version 9.6.5

HP Recommended
HP pavilion x360 14-ba078tx
Microsoft Windows 10 (64-bit)

Unable to install HPSA version 9.6.5 

Whenever i try to install latest version it says the latest version is already installed 

  I am running windows 10 home single language 

   I know that is only aviliable on Windows 10 S mode 

   But I found out my friend HP pc has preinstalled  latest version 9.6.5 of HPSA and it running perfectly fine

   He also has Windows 10 home single language 64 bit OS .

   For now i am using NVIDIA GEFORCE EXPERIENCE for getting graphic driver updates 

   When i manually check for latest graphics updates on hp support and drivers site

    it has latest version date of 2018 graphic driver

  

 1. I WANTED TO KNOW THAT WHEN WILL HP RELEASE IT FOR EVERYONE OR

      I HAVE TO USE OLDER VERSION 

 2. NOT GETTING TIMELY UPDATES THROUGH HPSA ABOUT 5 MONTHS BEFORE

     I GOT MY DRIVER UPDATES

  3. I WANTED TO USE THE LATEST HPSA WITH NEW FEATURES AND INTERFACE

       BECAUSE IT IS MORE STABLE OPTIMISED AND SMOOTHER EXPERIENCE

       THANKS  

         For replying

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 6
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@Pavilion_H_P,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Pavilion_H_P,

 

I reviewed your post and I understand that you are unable to install the latest version of HP support assistant on your computer and you want to know about the graphics driver updates for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of the HP support assistant installed on your computer now?

 

I recommend you uninstall the HP support assistant from your computer and then download and install it from the below link.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Here is how it is done.

 

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall pop-up button to confirm.

 

About the graphics driver updates, I am not sure when the driver updates will be released for your computer. I recommend you keep on eye on the driver's page for your computer, the driver's page will be updated as soon as new drivers are released for your computer.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Pavilion_H_P
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Message 3 of 6
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My Support Assistant Version is 8.8.26.13

I have manually checked all latest  drivers available for my pc.

They  are released for  Windows 10 version 1903

But i am running version 2004 They are not compatible 

and unable to install

HP is not providing latest driver version which are synchronized with windows 10 

latest Version 

I have done re installing HPSA 

It installs the previous win32 version which is installed before 

8.8.26.13

i want 9.6.605 HPSA app

 

                                                      Thanks for replying 

                                                          

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 6
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@Pavilion_H_P,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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Pavilion_H_P
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I have contacted hp support as you suggested 

I will let you know as soon as my issue get resolved

I think HP will release the driver updates after new windows 10 version is released 

This pandemic also affect their work

By the way which company pc do you use as your daily driver

And You got any inconvenience about the driver updates or any other problem ?

Thanks for your time and effort 

Stay safe

 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 6 of 6
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@Pavilion_H_P,

 

Thank you for the update.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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