• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2020 05:51 PM

HP Recommended
Product: HP ENVY 15-k203TX Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My model no is HP ENVY 15-k203TX Notebook PC and i have Windows 10 Home Single Language 64-bit Version: 18363.959.

 

Recently uninstalled and install it from the below link.

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

When i try to check the version after installing it, in About section it shows

Hp Support Assistant 0.0.0.0

Framework  12.16.22.11

Configuration Files  8.1.0203.1551

 

Unable to find the version of it.

 

How to fix this issue ?

 

1 person had the same question
1 REPLY 1

‎07-23-2020 06:18 AM

HP Recommended

@Varadar, Welcome to the HP Support Community!

 

The latest version of HP Support Assistant available is 9.6.605.0 / 8.8.26.1.

 

Try to relaunch the app or restart the computer and try again.

 

If the issue persists, you may have to reinstall the app from its homepage. 

Make sure to uninstall from Programs and features before downloading.

 

More info on resolving issues related to this app can be found on Troubleshooting HP Support Assistant.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.