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‎01-03-2020 11:46 AM

HP Recommended
Product: HP LAPTOP 15 bw0xx
Operating System: Microsoft Windows 10 (64-bit)

Sometime suddenly my laptop shutdown and restart automatically.Kindly tell me the solution.

1 REPLY 1

‎01-03-2020 11:55 AM

HP Recommended

Hello, is it a software reboot (with a reboot message) or an hardware reboot, suddenly black screen and reboot?? 

I recommande to you execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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