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Message 1 of 2
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Registration HP Passport

Microsoft Windows 7 (64-bit)

Hi there, i've tried to register my account but when I try to submit a case, I log in, then I am told I have to register, then I am told that the email address is already registered.  It just keeps looping and I never receive an email with the "key" in it to register.


Please help

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Message 2 of 2
Flag Post
HP Recommended

Registration HP Passport

Hi @NikkiM3


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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