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Fms70
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Message 1 of 3
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Reinstall windows 10 64bit

HP Recommended
HP 15-f387wm
Microsoft Windows 10 (64-bit)

I replaced my hardrive because my other one was shot, now need to know how to reinstall windows 10 (64bit) operating system that came on the computer on to the new hardrive, and where I can download it from.

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WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@Fms70 

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
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Paul_Tikkanen
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Message 3 of 3
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HP Recommended

Hi, @Fms70 

 

Your PC is not supported by the HP cloud recovery tool.

 

You can reinstall W10 for free by using the Media creation tool at the link below to make a bootable W10 installer.

 

Make the 64 bit installation media.

 

Download Windows 10 (microsoft.com)

 

You will need another Windows PC running W7 64 bit or newer to use the media creation tool.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

There is also a link on the below page to order recovery media if you prefer.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

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