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HP Recommended
Microsoft Windows 10 (64-bit)

I'm having problems with network printers. I'm unable to remove a printer DRIVER for a printer no longer connected. The error message is:

 

Remove-PrinterDriver : The specified driver is in use by one or more printers.
At line:1 char:1
+ Remove-PrinterDriver -Name "HP ENVY 6400 series PCL-3"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (MSFT_PrinterDri... "Windows x64"):ROOT/StandardCimv2/MSFT_PrinterDriver)
[Remove-PrinterDriver], CimException
+ FullyQualifiedErrorId : HRESULT 0x80070bb9,Remove-PrinterDriver

 

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PJMo

 

Welcome to the HP support community.

 

I understand that you are unable to uninstall the printer driver, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@PJMo

 

Welcome to the HP support community.

 

I understand that you are unable to uninstall the printer driver, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you.

HP Recommended

@PJMo

 

You are welcome.

Sandytechy20
I am an HP Employee

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