Repair center has a 2-month-delay of repairing my laptop; unable to contact customer support

[vlaa1]

Hello, I'm having a problem contacting customer service. I sent my laptop to a repair center on April 15 to have it repaired under warranty. The assistant who processed my case told me it would take 15 business days. In fact, they still have not repaired my laptop and keep moving the date of repair: first it was 27/04, then 04/05, then again on 18/04, and now they tell me that it will be ready on 15/06, which means a delay of 2 months!!!! I am not happy with this because I am a student and I am in dire need of a laptop to prepare for my exams. Also, I am going to another country and will not be able to get the laptop within the given time frame. I have been trying to contact someone to resolve this issue. I bought the laptop in Italy, where I am currently located. On the official website of the company, there is only one way to contact the support team - a phone number. When I called them, the assistant said he would call me back the next day, but he never did. The next day, I called the same number again and another person filed a complaint for me and said their support team would contact me in a few days to find a solution. It's been a week now and still no one has contacted me. I am very tired and frustrated, but I need to get my issue resolved.

I can't find any other way to contact HP in Italy other than this single phone number. Who else can I contact about this issue?

[ReganZ]

@HP, same question here.  When will I get an answer from the escalation team after leaving repeated messages and getting promises of a return call with a resolution?

The computer was to have been returned to me weeks ago from the repair center. As I have repeatedly told the repair representatives on the phone when I have called asking for the status and the tracking information on the return of it, your keeping the computer has made me miss my return window for the unit on this BRAND NEW COMPUTER!!!!  Since this was a brand new computer, I could have returned it for a refund from the company I have bought it from. Because you have not returned the unit as promised, that opportunity has passed. 

1. On May 7th, I was told it was being returned to me.
2. On May 13th, I called to ask what the tracking information was, because I had not received the computer back or the tracking information via email as promised.
3. On May 14th, I called again to ask the same. What was the tracking information for the return of the computer only to find it had not been shipped.
4. On May 16th, I called again to ask for more information and ask for the case to be escalated.
5. I was promised more information by May 21st.  No phone call or email from the escalation team.
6. On May 24th, I called to find out if the escalation team had an update. I was told the case manager would be calling me back.
7. I called May 28 the escalation team AGAIN FOR MORE INFORMATION!!!! No one from the case manager or the case manager's team was available to talk with me.  
8. I called again on May 30 and could not actually speak to anyone from the team handling the case.

I have asked several times for the case to be escalated and the promise was made that it had been.  My current computer has many problems and I am beyond frustrated. I bought a new computer hoping to solve one problem only to be sunk into a whole other issue. 

Why will someone not communicate back to me to resolve this problem?