Reset hp split x2

[Azizanwari]

Hello guys i am stuck at the log in screen and it asks me for password defaultuser0 . I want to reset my laptop but i don't have the detachable keyboard and i can not access the recovery options because i don't know the password . Anybody know how to reset my laptop ?or any other solution that work with this issue of defaultuser0 please let me know .

[Dvortex]

Hello, @Azizanwari - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!

Going through your post, I see that you are having issues logging to your PC and would like to reset the system.

If the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.

If the issue persists, then try performing a system recovery to completely format the system. This option reformats the system drive (usually C:), reinstalls the original operating system and reinstalls all the original hardware drivers and software. All you save files will be lost and your computer will be formatted to the day you purchased the machine.

Go to HP PCs - Reset the computer | HP® Support and follow the steps under “Recovery when Windows 10 does not start correctly”.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Azizanwari]

Hello Dvortex
Thank you for replying to my question, i did restore it, and now the computer is working fine and doesn't want any password, but i encountered another problem with my system in the process of restoring my c: drive and the recovery drive both were formatted and now i can not access the recovery manager and since then i don't have a keyboard to my system and no USB port it's only a matter of time that my windows collapses and i ca not use it again . Can you tell me where can i find recovery manager online and how to configure it myself? I look around in internet but could not find a suitable answer to the question. Can you please point me to the right direction .
Rhank you

[Dvortex]

Hello, @ Azizanwari

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

Now, coming to the recovery manager issue. If there is an issue with the recovery partition, then it would be ideal to get a recovery CD.

You cannot create a recovery partition as it is not working correctly at the moment. Hence, please keep a recovery media (either CD / DVD or USB) so that you can use to perform a recovery if needed.
 

I hope that answers your concern adequately. Let me know!

Good luck 🙂

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

[Azizanwari]

Hallo Dvortex
Thank you for your replay again, as i told you before i don't possess a keyboard to my split so i have no usb port , i searched online for keyboard but i could not find one all i found was a keyboard for model split 13t-m010 x2, but my model is split 13-m110dx x2. I was wondering if you know if that keyboard will fit with my model ? If it dows i will order it if it doesn't i will look for a suitable one .

[Dvortex · Accepted solution]

Hello, @Azizanwari 

Thanks for the update!

I checked the product specifications and the USB port is on the keyboard for your HP Split PC. Did you lose the keyboard? 

Now, to answer the question, the keyboard for 13t-m010 x2 may or may not work on your machine. Ideally, it should be working well considering it is from the same series - HP Split 13-m000. 

I'd suggest you contact the HP phone support to get the correct keyboard for your machine.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Hope that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!