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‎11-19-2018 11:51 PM - last edited on ‎11-20-2018 07:43 AM by Retired

HP Recommended
Product: ProBook 440 G4
Operating System: Microsoft Windows 10 (64-bit)

I need to reset my laptop, but cannot remember the BIOS password

model: probook 440 g4

serial: [edited]

UUID : 0A2189BF-FF00-014A-816A-4B9260BB2D01

6 people had the same question
1 REPLY 1

‎11-20-2018 12:01 AM

HP Recommended

Welcome to the forum @Eduard35

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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