Risk Free HP Care Pack Rebate (Status Request)

[spectre360x]

I submitted a rebate request for an unused Risk-Free HP Care Pack on Dec. 25th 23. Care Pack coverage started on Dec. 24th '20 and expired on Dec. 24th '23. I sent a couple of follow-up emails on Jan. 7th '24 and Jan. 15th '24 to "focus.crc@hp.com" but I have yet to hear back. What is the best way to check on my rebate request?

[Raj_05]

Hi @spectre360x,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support 

[spectre360x]

Thank you for the response, Alden4. I meant to reply sooner but got caught up with something else.

So, I tried following the HP Support link but it's not obvious where I would click on to actually get in touch with support (via email, phone, or chat). None of the "Quick Links" appear applicable either. However, after clicking around for a bit, I finally landed on this link -- https://support.hp.com/us-en/contact/select-product --  but I'm unable to proceed further because it kept saying my serial number is invalid (I'm hazarding a guess that it's because my laptop is no longer under warranty).

In any event, are you able to DM the email address to HP Support so I can follow up on my HP Care Pack Rebate?