S mode

[kayse311]

I cannot get out of S mode. I have updated and everything it keeps saying try again, any other ideas

[Kuroi_Kenshi]

Hi @kayse311,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re unable to switch out of Windows S mode and keep seeing “Try again”, even after updates. Let’s go through a few steps to check what could be causing this.

Confirm you’re signed in with a Microsoft account
Switching out of S mode requires an active Microsoft account.
Go to Settings > Accounts and make sure you’re signed in, not using a local account.

Check Microsoft Store is working
Open the Microsoft Store and try browsing or downloading a free app.
If the Store itself won’t load or errors out, S mode cannot be disabled.

Reset the Microsoft Store cache
Press Windows + R, type wsreset, and press Enter.
This clears Store cache issues that commonly cause the “Try again” message.

Sign out and back into the Microsoft Store
Open Microsoft Store > Profile icon > Sign out, then sign back in.
This refreshes Store licensing and account sync.

Verify date, time, and region
Go to Settings > Time & Language and ensure date, time, and region are correct.
Incorrect settings can block Store transactions, including S mode switch.

Check Windows activation status
Go to Settings > System > Activation and confirm Windows is activated.
If Windows is not activated, exiting S mode will fail.

Install pending Windows updates and restart
Install all available updates, then restart the PC twice.
Some Store-related fixes apply only after a full reboot cycle.

Try disabling S mode from the correct Store page
Go to Settings > System > Activation > Switch out of S mode > Open Store.
On the Store page, select Get (not Install or Buy).

Test on a different network
Switch to a different Wi-Fi network or use mobile hotspot.
Network filtering or DNS issues can block the Store request.

Create a new Microsoft account (test step)
Sign out of your current Microsoft account and sign in with another one.
This helps rule out account-level Store sync issues.

I hope this helps.

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