• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-19-2018 02:30 PM

HP Recommended
Product: HP ProBook 4740s
Operating System: Microsoft Windows 10 (64-bit)

Hi - after installing a new HDD and doing a clean Windows 10 64 bit install using the Media Creation Tool, my SD card reader is no longer functioning. Windows troubleshooting has failed to remedy the problem. I suspect that drivers are missing - I have installed the latest drivers for the laptop as provided on the HP 4740s support site.

 

Anyone able to tell me how to correct the issue?

 

Many thanks

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2018 03:06 PM

HP Recommended

Hi:

 

See if this driver gets the SD card reader to work...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎03-19-2018 03:06 PM

HP Recommended

Hi:

 

See if this driver gets the SD card reader to work...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

Was this reply helpful? Yes No

‎03-21-2018 10:38 AM

HP Recommended

Hi Paul - the fix worked perfectly - many thanks!

Was this reply helpful? Yes No

‎03-21-2018 10:46 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎12-16-2018 08:45 AM

HP Recommended

 

this fix does not make the SD reader visible on my new Pavilion laptop.  Not sure why HP is not fixing this issue.

Tags (1)
Was this reply helpful? Yes No

‎12-16-2018 08:52 AM

HP Recommended

@Markstack

 

I can tell you one reason the fix on this link absolutely won't work on your notebook, is because it uses a card reader from a different manufacturer (Realtek).

 

I suggest you start a new post detailing the full model number of your PC and whatnot.

Was this reply helpful? Yes No

‎08-12-2019 09:58 AM

HP Recommended

Hey thanks for the solution ❤️ .

Take love.

Was this reply helpful? Yes No

‎08-12-2019 09:59 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.