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‎11-09-2026 03:45 PM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK36AV)
Operating System: Microsoft Windows 10 (64-bit)

Hola, me pongo en contacto con el soporte técnico de HP porque mi laptop HP Pavilion Gaming 15-ec1xxx (con procesador AMD Ryzen 5 4600H) presenta el fallo global de hardware y firmware conocido por AMD bajo el boletín oficial de soporte PA-420.
El chip de seguridad integrado AMD fTPM (versión de fabricante registrada en la BIOS como AMD 3..0.  3.92.0.5) tiene un defecto de fábrica en el microcódigo que hace que la atestación de claves de identidad de salud del TPM falla de manera continua ante los servidores de Microsoft y los sistemas de seguridad de videojuegos modernos (como el sistema antitrampas Ricochet de Activision para Call of Duty). El sistema operativo y los juegos reportan el error: Se ha aplicado el estado de atestación fallido  Firmware de la BIOS: Actualización necesaria

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