SOLVED - Problem with graphic drivers for AMD Raven Ridge Ryzen 5 2500U Radeon Vega (HP 15-db0013nm)

[VladimrDinic]

I have just bought a new notebook  HP 15-db0013nm. I've installed Windows 10 (64bit) and everything works Ok except graphics. I have installed AMD High-Definition Graphics Driver Vega 3/Vega 6/Vega 8 - Raven Ridge drivers from HP site, it seems that is is installed, but I've got a message that "This device cannot find enough free resources that it can use. (Code 12)".

I'm pretty sure that it doesn't work as expected because I still have OpenGl v 1.1 (which is 21 years old), and this Radeon Vega should have 4.6 version.

Also, I can't change screen resolution, can't run some programs, and some very simple games like Counter Strike are pixelated. Without working graphic card, this notebook is almost useless.

I've read that I should reinstall drivers, reinstall BIOS and several other advices, but none of them works. I've lost about two days and haven't found solution for this problem.

Did someone have this or similar problem, and how did he solve it? Also, I'd like to hear answers and suggestions from support.

Thanks in advance.

[Huffer]

This was a FreeDOS machine. Which Build of Windows 10 64 bit have you installed? I assume you have seen that there are several alternate drivers available at the Product Homepage? What BIOS level are you running? 

https://support.hp.com/us-en/drivers/selfservice/hp-15-db0000-laptop-pc/20395843

[VladimrDinic]

Huffer, thanks for the answer.

Yes, it was a FreeDos machine. I have installed Windows 10 Pro,  Version 1511, OS build 10586.1176. I now realise that my Windows 10 version is very old (1511), and those drivers are for versions 1709 and 1803. I've tried to install all graphic drivers from that list, and none of them worked. I'm not sure if it is becaus of WIndows 10 versions. I've my WIndows 10 updated and I don't know if updating Windows makes it equal to newer version.

When we are talking about BIOS, I'm not sure if I understand your question about BIOS level.  If it is related to my experience with BIOS, I don't have a lot of experience with BIOS. And BIOS on my notebook has very limited content and a lot of content is locked.

[Huffer]

BIOS level is the version of the BIOS you have installed. It should show in the BIOS themselves. esc as you power up then F10 to enter BIOS and on the first page it ought to show BIOS version. Latest is F.11 rev. A

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91730.exe

Yes updating Windows to a current Build is the equivalent of installing that Build but you need to do a big long version update. Go to the Microsoft Media Creation Tool site 

https://www.microsoft.com/en-us/software-download/windows10

and use the "Update Now" feature, or, better yet just create an install media for the current version 1809 and install that from scratch. How do you have a license for Windows 10? Where did you get the activation Code in other words as your laptop does not have one embedded in the BIOS, being a FreeDos machine. 

This was pretty well fated to be a difficult process when you installed an ancient obsolete version of Windows 10 onto a new cutting edge piece of hardware. 

[VladimrDinic]

Thank you for the answers.

Fortunatelly, I have managed to set up driver correctly. I am not sure which step was the key to success, but I have done two things parallel to fix my problem:

1. I have updated my Windows 10 version from 1511 to 1809 (based on your suggestion)
2. I have disabled several devices in device manager so I believe that this graphic card got the resources needed for the activation. (based on similar problem found on internet)

As I say, I am not sure what is the key, but eveyone with the similar problem how has two ideas ho to solve this problem.
Best regards.

[Huffer]

You should not need to disable anything and whoever gives that advice is a hack. I think the solution was rather straightforward and it was to install a current version of the OS for new hardware designed to run on that platform and install the correct driver. You have avoided answering some of my more direct questions so good luck to you and enjoy.