Samsung ProXpress SL-M4580 HDD Format Files

[Big_Drause]

First of all I will state the following:

The files I need are NOT Available in the software and downloads section of my printer so please do not tell me thats where I need to go.  the files I need were never on that part of the site and were always on the HP ftp server!

I have a Samsung ProXpress SL-M4580.  The Hard Drive crashed and I need the 3 or 4 files to put on a usb drive so the printer will reformat the drive.  The recovery instruction clearly state to go to the following FTP Server:

ftp://ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery

however when I try to open that link in a ftp client it asks for a login which the provided documentation does not provide.

[Irfan_06]

HI @Big_Drause,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Virdi-Dubai]

Hi Irwin, 

This is a Printer+scanner not a laptop , we have the same issue but unable to find recovery files for the HDD