• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-08-2018 01:27 PM

HP Recommended
Product: HP Envy notebook
Operating System: Microsoft Windows 10 (64-bit)

I can no longer save files from MS Word to drive E - my cd/DVD driver. I can save files from MS Excel but not MS Word. I've tried different discs but to no avail. I've uninstalled and reinstalled the driver but still not able to. What's up?

1 REPLY 1

‎12-09-2018 12:17 PM

HP Recommended

@Big_Bill01

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the optical drive. I will be delighted to assist you here.  

 

Try un-installing and re-installing MS office.

 

Let me know how it goes. 😉

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.