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HP Recommended
HP ENVY 6055 All-In-One Printer

Very recently after scanning a document and then saving it as a PDF to a folder,  the document comes back as all blank pages when opening it up.

5 REPLIES 5
HP Recommended

I have the same problem.  Recent upgrade (?) to Mac OS Ventura 13 = saving scanned pages (HP EASY SCAN) to a PDF = blank pages.  Help!  /CB

HP Recommended

Also having the same issue since upgrading to MacOS 13 -- scanning pages with Easy Scan saving as blank PDF.  I submitted a case to HP letting them know that I used the printer service menu to perform partial and full resets - no luck.  Also updated to the latest printer firmware - no luck.  I believe HP needs to provide a bug fix/ new version of Easy Scan, and I indicated this in my case, but they closed the case (blew me off) and referred me to the support sites.  I do not believe we will get a fix unless they provide an Easy Scan update.

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I tried again and realized I need to save the scanned document at “PDF Searchable” as opposed to just PDF.  Don’t know if this is a change, or whether my setting inadvertently got changed.  Either way, this worked for me.

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I should add that I had also just upgraded to Ventura 13, so my guess is the PDF Searchable is a new category that came along with Ventura???

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Good find, Fred821!  That worked for me.  Thank you!

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