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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Scanned pages coming out blank
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11-08-2022 10:32 AM - edited 11-08-2022 10:34 AM
Also having the same issue since upgrading to MacOS 13 -- scanning pages with Easy Scan saving as blank PDF. I submitted a case to HP letting them know that I used the printer service menu to perform partial and full resets - no luck. Also updated to the latest printer firmware - no luck. I believe HP needs to provide a bug fix/ new version of Easy Scan, and I indicated this in my case, but they closed the case (blew me off) and referred me to the support sites. I do not believe we will get a fix unless they provide an Easy Scan update.
11-08-2022 11:02 AM
I tried again and realized I need to save the scanned document at “PDF Searchable” as opposed to just PDF. Don’t know if this is a change, or whether my setting inadvertently got changed. Either way, this worked for me.
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