Scanner and webcam not working - please help!!!

[DB1411]

Hi all, the problem with my laptop is twofold. I'll provide some details first though - the laptop is an HP Stream Notebook PC 11, the model is 11-d062na and I bought it second hand in 2016.

The first problem is that I'm no longer able to scan on the laptop. Before, it used to scan stuff fine using a Canon MP250 series printer plugged in via a USB port. But when I try to scan now, it just says "No scanners detected" even if the printer is plugged in to it.  I have checked Device Manager to try and find the driver but it's not there, and the Imaging devices tab isn't there either.

The second problem is a lot like the first. When I open the Camera app on my Notebook, it says "Connect a camera". The webcam is in built and has worked perfectly before, but now it doesn't. Again, I checked for the driver in Device Manager but it's not there and neither is the Imaging devices tab.

I have tried resetting my laptop and tried installing new drivers for both of these but they don't seem to work. Maybe I deleted something that caused the webcam and scanner to malfunction? I don't know, but it's been very frustrating dealing with this issue over the past couple of days and I'd really appreciate any help.

[Raj1788]

@DB1411

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Any hardware or software changes made in the notebook?

I see you are unable to scan to your computer, I suggest you contact Canon tech support.

The drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager. To resolve this problem, use the following steps.

1. Restart your computer.

   If the problem persists, continue using these steps.

2. In Windows, search for and open Device Manager.

3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

   

4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

Click on this link: https://support.hp.com/in-en/document/c03430151 and follow Webcam is not listed in Device Manager for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)