cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
JXL21
New member
4 1 0 0
Message 1 of 3
139
Flag Post

Scans but doesn't print

HP Recommended
OfficeJet Allinone 4500
Microsoft Windows 10 (64-bit)

I can scan but cannot even test print

 

2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 3
Flag Post
HP Recommended

@JXL21 

Need to know the model printer to provide assistance.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
JXL21
Author
New member
4 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for your response WAWood, the Model is the HP Officejet 4500. There is no Model Number anywhere else on the unit.

The All in One had been working for many years until this year when the "HP Solution Center" software was replace by a strange symbol of an italic "f" and lower case "i" and displayed no links to continue...just the frozen display on the screen.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation