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‎04-04-2019 02:57 PM

HP Recommended
Product: 15-Db0048ca
Operating System: Microsoft Windows 10 (64-bit)

For some reason I can't post the photo internally, so I'll have to link to it here. 

 

Green pixel-like boxes cover about 40% of the screen at times. It goes away when I switch between tabs. This has been happening since the day I took the laptop out of the box.

1 REPLY 1

‎04-05-2019 05:40 PM - edited ‎04-05-2019 05:42 PM

HP Recommended

@ValidScreenNaym

Welcome to the HP Support Community

 

Check if the issue persists in BIOS page.

 

Follow the below steps to boot into BIOS page.

 

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

 

If the issue persists, this could be a hardware issue.

 

If not, Update the BIOS and the Graphics driver using this link: https://support.hp.com/in-en/drivers/selfservice/hp-notebook---15-db0048ca/24896799

 

Restart the notebook.

 

Refer to this link: https://support.hp.com/in-en/document/c01881110 for Troubleshooting Screen Issues.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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