Screen Resolution and Biometrics Login W11 on Probook 430 G8

[arsyamsuddin]

I bought a used HP ProBook 430 G8 with i7 1165G7 version, W11 23H2.

However, when I update the W10 and it upgrade to W11, I encounter an issue of two biometric W11 is not working which are facial and fingerprint recognition. Windows says "We couldn't find a camera compatible with Windows Hello Face" and respectively for the fingerprint is ".... couldn't find a fingerprint scanner ....."

Have tried to look at the device manager but there's no unknown hardware need a drivers, as well the biometric devices for fingerprint that I see in the online forum should be listed on the device manager are not there. Have tried to install the download the driver then later extracted to C:\SWSetup and try to manually update the device manager and choose the path there but there's nothing to update, so I believe everything is up to date. Camera is working fine, but the option for the W11 login also not available.

And, as I see at the manual that it has Intel Iris XE which should be support FHD 1920 x 1080 Px, but when I look at the screen resolution it only support maximum to HD 1333 x 768 Px. Have tried to install all the driver as well but none changed.

In summary I encounter 3 issues,

1. Screen resolution only max to 1333 x 768 Px instead of 1920 x 1080
2. Windows login of biometric not available
3. Windows login of facial recognition not available

Any hint what to do would much be appreciate.

Thank you.

[banhien]

@arsyamsuddin 

The specs of your machine is

           https://support.hp.com/ph-en/document/c06955073

1. FingerPrint: HP Fingerprint Sensor (optional)  Did you BUY that option ?

2. IR camera: Again, did you buy  option (720p HD and IR Camera (sold separately or as an optional feature))

3. Resolution: Did you buy a right screen, there are many options for BOTH touch and non-touch ONLY screens only have (1366 x 768).

Regards.