Screen Tearing on HP elitebook 1030 g2 even after updating graphics drivers

[jesseekoh]

I've been experiencing screen tears on my laptop for a while now even after installing every windows update, and installing the latest graphics driver from the hp support page. At first, I was able to prevent this by leaving the laptop plugged in and setting the power mode to maximum performance and disabling any power saving feature but recently it has gotten worse. Text on my screen no flickers and glitches even when my laptop is plugged in. I've tried updating my bios, reverting to an older version of windows all to no avail. The screen tearing only occurs when windows is booted into, it never happens on my bios screen. I've tried although I currently use windows 11, the issue started while I was using windows 10 and I've since then tried using different OS' but still experience the problem.

[Kuroi_Kenshi]

Hi @jesseekoh,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

1. Verify Latest Graphic Driver Installation

Ensure you have the latest graphics driver installed from the HP support site:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your laptop model "HP EliteBook x360 1030 G2" and select your operating system.
• Download and install the latest graphics driver available.

2. Adjust Graphics Settings

• Update Driver via Device Manager:

  • Right-click the Start button and select Device Manager.
  • Expand the Display adapters section.
  • Right-click on your graphics adapter and select Update driver.
  • Choose Search automatically for updated driver software. Follow the prompts to install any available updates.

• Adjust In-Game or Application Settings:

  • If screen tearing occurs during gaming or while using specific applications, adjust the graphics settings within the application to lower settings.

3. Disable Hardware Acceleration

• Sometimes disabling hardware acceleration can help:
  • In Chrome, go to Settings > Advanced > System and turn off Use hardware acceleration when available.
  • For Office applications, go to File > Options > Advanced, and under Display, check the box for Disable hardware graphics acceleration.

4. Check Display Refresh Rate

• Right-click on the desktop and select Display settings.
• Scroll down and click on Advanced display settings.
• Click on Display adapter properties for Display 1.
• Under the Monitor tab, ensure the Screen refresh rate is set to the highest available.

5. Change Power Settings

• Adjust the power settings to prevent throttling and ensure maximum performance:
  • Go to Settings > System > Power & sleep.
  • Click on Additional power settings.
  • Select High performance power plan, or Create a power plan with the following settings:
    • Turn off the display: Set to Never.
    • Put the computer to sleep: Set to Never.
  • Adjust Advanced power settings for the High performance plan and set Maximum Performance for all power-related settings.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

[jesseekoh]

Thanks for your reply. I already tried all these, and the problem still occurs. It's worse in chromium-based apps like Google Chrome and VS Code, and it still occurs in Mozilla, but as small text glitches. I would like to know what part of the hardware could cause this issue, as it seems to be consistent irrespective of the OS I have installed. I've tried various linux distros, and it also happens.