Screen freezing and doesn't work

[mac3win]

Hello everyone,

I have an OMEN laptop and having an issue nowadays. Whenever I complete and finish playing game, the screen is freezing and does not respond. I can not do anything with my computer after this freezing issue. Pressing the POWER button for long time solved this problem, that is, restarting the computer but I'm looking for a solution.

Thank you for your help!

[praveen196]

@mac3win Welcome to HP Community!

I reviewed your post and I understand that the computer is freezing randomly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2yCytKC

Please run extended diagnostics on the computer from this link: http://hp.care/2tNvsbN and check if they pass.

• If any component fails, It will display a failure code. Please make a note of it and contact HP phone support to get the computer serviced.
• If diagnostics pass then Please follow these steps:
• Please install the latest HP support assistant and run all the updates for bios, chipset, network, audio and display. Then check if the issue gets resolved.
• Please make sure to run all Windows 10 updates also and check again.
• For further assistance please perform all the prescribed steps from this link: http://hp.care/2tNvKPN  for  HP PCs - Computer Locks Up or Freezes (Windows 10)

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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