cancel
Showing results for 
Search instead for 
Did you mean: 
mac3win
New member
1 0 0 0
Message 1 of 2
163
Flag Post

Screen freezing and doesn't work

HP Recommended
OMEN ce-008nt
Microsoft Windows 10 (64-bit)

Hello everyone,

I have an OMEN laptop and having an issue nowadays. Whenever I complete and finish playing game, the screen is freezing and does not respond. I can not do anything with my computer after this freezing issue. Pressing the POWER button for long time solved this problem, that is, restarting the computer but I'm looking for a solution.

 

Thank you for your help!

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 468 739
Message 2 of 2
Flag Post
HP Recommended

@mac3win Welcome to HP Community!

 

I reviewed your post and I understand that the computer is freezing randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

http://hp.care/2yCytKC

 

Please run extended diagnostics on the computer from this link: http://hp.care/2tNvsbN and check if they pass.

  • If any component fails, It will display a failure code. Please make a note of it and contact HP phone support to get the computer serviced.
  • If diagnostics pass then Please follow these steps:
  • Please install the latest HP support assistant and run all the updates for bios, chipset, network, audio and display. Then check if the issue gets resolved.
  • Please make sure to run all Windows 10 updates also and check again.
  • For further assistance please perform all the prescribed steps from this link: http://hp.care/2tNvKPN  for  HP PCs - Computer Locks Up or Freezes (Windows 10)

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation