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Message 1 of 2
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Screen freezing and doesn't work

HP Recommended
OMEN ce-008nt
Microsoft Windows 10 (64-bit)

Hello everyone,

I have an OMEN laptop and having an issue nowadays. Whenever I complete and finish playing game, the screen is freezing and does not respond. I can not do anything with my computer after this freezing issue. Pressing the POWER button for long time solved this problem, that is, restarting the computer but I'm looking for a solution.


Thank you for your help!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mac3win Welcome to HP Community!


I reviewed your post and I understand that the computer is freezing randomly.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Please run extended diagnostics on the computer from this link: and check if they pass.

  • If any component fails, It will display a failure code. Please make a note of it and contact HP phone support to get the computer serviced.
  • If diagnostics pass then Please follow these steps:
  • Please install the latest HP support assistant and run all the updates for bios, chipset, network, audio and display. Then check if the issue gets resolved.
  • Please make sure to run all Windows 10 updates also and check again.
  • For further assistance please perform all the prescribed steps from this link:  for  HP PCs - Computer Locks Up or Freezes (Windows 10)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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