Scroll delay when using touchpad

[Larsson1989]

Hi everyone!

There is a short delay on my touchpad (HP Spectre x360 13,3" UHD, Windows 10 Home).

When I use two fingers to scroll either up or down, there is half a second's waiting time before it actually starts scrolling. This is really frustrating.

I would prefer that it scrolls immidiately. Does anyone know how can I fix it?

Best regards

[Flower_Bud]

Hi @Larsson1989,

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, there is a delay while scrolling.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Does this happen only on a web browser or while working on any documents?

Have you tried different web browser? 

When was the last time it was working fine?

What is the product number? 

Please perform troubleshooting steps: 

Step 1: Uninstall Touchpad drivers:

1. Press Windows+X to open the menu, and choose Device Manager on it.

2. In device manager, expand category “Mice and other pointing devices”.

3. Under this category, right click on your Synaptics Touhpad driver and click on Uninstall.

4. You may be required to confirm the uninstallation. Check the box next to “Delete the driver software for this device” and click OK button.

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.

6. Do not perform any manual upgrades to the driver until it does automatically

Step 2: Update the TouchPad or ClickPad driver with Windows Update (Windows 10)

If you are unable to turn on a TouchPad or ClickPad on your laptop, follow these steps to find and install updated software and hardware drivers for your computer with Windows 10:

1. In Windows, search for and open Settings, then click Update & security.
2. Click Update & security.

   Figure: Settings

   

3. Click Check for updates.

   Figure: Update & security

   

4. Windows Update checks for recent updates.

   Figure: Checking for updates

   

5. The available updates are displayed and installed automatically.

   Figure: Updates

   

6. Restart the computer.

Step 3: Update the BIOS:

Updating the BIOS

For more troubleshooting steps, you could refer to HP Guided Troubleshooter.

Refer to this article for more information: Using the TouchPad or ClickPad (Windows 10)

Keep me posted! 

Have a great day 🙂