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HapBew7
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Security Warning in the Event Viewer

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

I bought a laptop recently and I have noticed a security error in the Event Viewer.

It says:

 

SECURITY WARNING -- Configuration File 'C:\ProgramData\HP\HP Touchpoint Analytics Client\config.json' has been tampered with! It will be deleted.

 

There is another error which says the same thing few days later. Otherwise my laptop runs fine. I did not visit any weird sites and my anti virus does not detect anything.

 

What does this mean exactly? Is this a clear sign that my laptop has been accessed and tampered with or am I getting worried about nothing?

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Dragon-Fur
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Message 2 of 4
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HP Recommended

@HapBew7 

 

Edits - Content Removed as unnecessary

 

The software can be removed.

I do not have an explanation for the error in the Event Viewer.

This analytic software is outside of our control and general information base.

It is not mandatory software and can be removed.

 

Original Content

 

Eliminate the error by removing the Touchpoint bits and then uninstall the software.

 

Make it Stop

Windows key + R

type into the little run box: services.msc

 

OR

Control Panel > icon view > Administrative Tools > Double-tap Services

 

Search the Services list for HP Touchpoint Analytics

If the service is "running", Right-Click on the service and Stop

Double-Tap on the Touchpoint Service > Properties > tab General

Startup type (drop down menu) > Select Disabled

 

Uninstall

Windows key + R

type into the little run box: appwiz.cpl

 

OR

Control Panel > icon view > Programs and Features

 

Search the list for HP Touchpoint Analytics

If you find it, tap the name of the program and Uninstall

Restart the computer and log in

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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HapBew7
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I am not worried about the program itself. What I am worried about is the security warning in the Event Viewer.

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Dragon-Fur
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@HapBew7 

 

Understood.

I edited my previous post.

I don't have an explanation.

You can ignore the error or dismantle (disable and uninstall) the software.

The error is not something about which you need be concerned.

Were it me, I'd remove the software.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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