Seems that support asst suggests drivers which may not apply to my pc. Ok to attempt?

[lhb02]

Once updated & then had to roll back. Seems driver was not compatible w my config. Also, appears that installing updated drivers from support asst does not automatically create a system recovery point. Am I correct?

[CherylG · Accepted solution]

@lhb02

Support Asst says it creates a Restore but it really doesn't. Something about conflicts with Windows 10 scheduling of restore points is what I was told.

If you are uncertain about updates it offers find your Support page and install manually from there.

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery) Quick way is to minimize all open windows so you can see desktop screen. Hold Fn key and press Esc key.

Other ways here> How To Find Model/Product Number

 Once you have the info, use the button at top of this page titled "Support", then click "Software and Drivers" from the menu. On the next page enter your Product Number. After entering  click 'Find my product' button. On the next page be sure correct OS is selected-if not click Change to edit .A list will populate with drivers/software.

[lhb02]

Thx, that makes sense. Does the support page also ask for the serial #? If not, my config (ie, 4K screen) may not be appropriate for updating a 1080 driver and other permutations of this scenario, although the updates are applicable to a standard config.

Thx, Cheryl, for your speedy reply. Hope to hear from u soon.

Len

[CherylG]

@lhb02

It doesn't ask for serial number. All variants in the series will have the same graphics card and drivers- though some may have only the onboard graphics while others have addon AMD or Nvidia. You might see several types of Wireless adapter since HP uses various brands in each model. And there might be firmware for one or more hard drives since the same is true. Your Device Manager is your guide for comparing what is in your machine and what is on Support page.

[lhb02]

Thx. That seems to solve it. I so appreciate your quick & intelligent responses. Will use the forum again.

Regards,

Len