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HP Recommended
3168NGW

Hi! 

My computer shows a blue massages saying ”selected boot image did not Authenticate. Press <Enter> to Continue”. When i press enter the computers shuts off again. How do i solve this? 

 

Thank you! 

5 REPLIES 5
HP Recommended

Hi

 

It may be an issue with Secure Boot and W10?

So can you better describe the Make, Model and OS please.

 

First please try this...
https://support.hp.com/us-en/document/c01684768/

This works for most HP Laptops (and some Desktops)...

To perform a power reset on a laptop with a sealed or non-removable battery:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.

To perform a power reset on a laptop with a sealed or non-removable battery:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.

HP Recommended

It's still not working. 

 

The modell is a HP Notebook - 15-bs014no and I think The OP-system is Windows 10. 

HP Recommended

Hi

 

The troubleshooting page is here...

https://support.hp.com/us-en/product/hp-15-bs000-laptop-pc/15551412/model/17505322

 

Have you made any Recovery Media?

Can you run an F2 Diagnostic on the Hard Drive please.

Do you have Data Backups?

HP Recommended

Hi again!

I've tried troubleshooting and it still doesn't work and I haven't made any Recovery Media. When i press The F2 bottun The computer shots of again. 

I don't have data backups.

HP Recommended

Hi

I believe the hard disk is at fault and may need replacing.

Could you make a repair DVD/USB from here?

https://www.microsoft.com/en-us/software-download/windows10

using the Tool provided.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.