Serial Number not recognized even when copied and pasted

[Donna_W1]

Not only is my serial number not recognized but I am unable to select the correct category in this contact form. It only allows for desktop categories to be selected. Regarding the serial number, I cannot proceed with any support functions due to the services not recognizing my serial number.

[Dragon-Fur]

@Donna_W1 

Welcome to the HP English Community --

Side Bar

In some cases, in some situations, it is true that copy / paste does not work to transfer data to a form.

What?  It's just the way the receptacle is built, that is, the place in the form where the information is to be entered requires that you type the entry instead of pasting it.

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In this instance, the reason that the serial number is not accepted is likely that the device (computer, printer) is out of Warranty.

What? 

HP Support accepts online submission requests for products still in Warranty. 

If the product is deemed "out of Warranty", the number will be rejected. 

True - possible reasons for the rejection might be more clearly stated.

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I cannot explain why one or another Community Board is unavailable.

Ask your question where you can -- the board can be corrected later by the Moderators.

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Do not be a victim.

Stay vigilant.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", or asking for help with an item not covered by the Warranty, submitting a case to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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