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- Serial # invalid

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11-24-2023
07:38 AM
- last edited on
11-24-2023
09:05 AM
by
DANCOS
I own a 15.6 in Chromebook, Model 15a-na0010ca
I am trying to register this, and typed the serial # in at the back of the laptop. HP says the serial # is invalid.
It says SN - [Personal Information Removed]
I do not have a Fn button on my laptop- HP support says to press ESC and FN button together to display the info of my laptop.
Where is the FN button?
11-27-2023 02:40 AM
Hi @AD146,
Welcome to the HP Support Community.
I'd like to help!
If you're encountering an "invalid serial number" error while trying to register your 15.6-inch HP Chromebook model 15a-na0010can, there are several steps you can take to address this issue:
Double-check Serial Number: Ensure that you're entering the correct serial number. Sometimes, mistyping or confusing characters can lead to an "invalid" error. Verify the serial number on the sticker or label located on your Chromebook.
If you're certain the serial number is correct and you're still unable to register, reach out to HP customer support. They can assist you in validating the serial number or provide guidance on how to proceed if there's a system error preventing registration.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee