Serious Attention Needed: Harware Diagnostics Failure ID

[beep_in]

I bought this laptop on January 2016. There has been a serious lag on its performance ever since. Although it had a warranty until one year, I never had the time to send it to hp for repair. From the beginning of its use, there has been serious usage of HDD to 100%, although the processor and memory usage have been minimal. Recently I ran a hardware diagnostics and got this result. This was in response to the SMART scan. Please help regarding the issues and recommend any suggestions or advice that I can apply in-home or through HP or any other repair shops. Thank You !

[GBL84 · Accepted solution]

Hello @beep_in,

Welcome to Forum !!!

Sorry to know, 

If this test is for Hard drive , Then that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee 

[beep_in]

Thank you GBL84, for your quick response. I just tried to back up my files. I powered on the laptop. The laptop automatically went to repair mode and it just goes to a complete black screen. i have a few questions:

1. Say I want a HDD replacement, can I use SDD instead of SATA.

2. If I must use SATA, can I use any kind of internal SATA drive on amazon or does it have to be something specific?

3. In any case, how do i reinstall windows 10 that came with my laptop? Or do I have to purchase a new windows as well?