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Dg60419
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Set up cartridge HPEnvy5055

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HP Envy 5055

I’m setting my new printer (HP Envy 5055)...I put in the ink cartridges (65 XL, both black and tri-color). I do not have the set-up cartridges. And I’m getting the message to insert the set-up cartridges.

 

Is there any way to get information on how to bypass that message?

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Photoray002
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@Dg60419  New printers come with setup cartridges. Are you saying yours didn't have them when you opened the box?

Some printers can bypass the setups, some cannot.

I dont know if your Envy  5055 can or not. Take a look at the video below. See if you can find a similar setting to enable Trade OOBE Supplies or similar.

https://youtu.be/NKRse6WjNOo?t=41

 

If not, you may have to contact HP Support and explain the issue. They would have to send a set of setup cartridges.

Contact Official HP® Support | HP® Customer Support

 

This happens a lot on many HP printers when you buy a printer from a returns lot, there is a good chance someone returned the printer without setup cartridge...
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Dg60419
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Hello, thanks for replying. The printer I purchased is refurbished so it did not come with ink. I put in genuine hp ink and that is the message I got. The video you sent did not help as that option is not available in the ENVY 5055 menu.

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Photoray002
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OK then, contact HP support via the link I gave. They can help you further with getting setups.

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