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01-02-2023 05:11 PM
I just got a new HP laptop (newer version of my old one) and when setting up, I get through the entire set up process except the last step. It takes me to a services window to set up Microsoft office and after clicking the button to proceed, the window just goes blue and I cannot do anything. The only option I have is to reboot the computer but that doesnt fix the problem.
01-05-2023 04:05 AM
Welcome to the HP Support Community
I understand you are facing a Setup issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a hard reset:
- Power off the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
- Power ON the laptop and check.
If the issue persists, then please follow the steps mentioned in this document: HP PCs - Things You Should Do When Setting Up Your PC (Windows 10)
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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