Setting menu HP open

[Delijn]

Hello,

First of all, sorry about the subject, but it seems i counldn't type a normal sentence without getting error messages, keeping me from posting the form.

I bought this laptop new a week ago. Today there where 3 minor updates via HP Support Assistant.

Before i could go into the settings. Today however, the start menu icon for settings stopped working. There is no message. I was able to get into the menu by right clicking the desktop and picking desktop settings. However that also doesn't work anymore.

Like with the gear icon for settings, if i click it, nothing happens. This issue wasn't there before and started today.

I saw an older post that was closed where someone had the same issue. I'm hoping someone here can help.

[Nirvana_95]

Hi @Delijn 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

From what I have understood, you are not able to use your system properly. You always get error messages and nothing is working on it.

May I know if you have made any recent hardware or software changes apart from updates?

May I know if you have updated the BIOS and the Firmware? If not, I would suggest you update those using the link here: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Along with that, please press and hold the power button for 30 seconds and check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Delijn 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!