Setup displays blank white screen on One Drive backup question on new HP Spectre x360 - 13-ae052nr

[MarkWP]

I received a new HP Spectre x360 - 13-ae052nr today and was going through setup just fine and it was able to connect to my wifi network and setup connection with my phone. Next it asked me if I wanted files backed up to one drive and I selected next and got a completely white screen and nothing seems to move it forward. I could go back and it would reask me the same question about backup but selecting next just takes me to the same white screen. HP support has been down for hours (is this typical). I've had a HP Envy desktop for many years without problem but this is not a very encouraging start to using their laptops or their support system.

[Jeet_singh]

@MarkWP,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues while setting up your HP Notebook. Don't worry we're here to help you.

As you have mentioned in your post while setting up your PC, the screen is stuck on white screen while backing up files on One drive. 

In this scenario, I would suggest here is to do a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Now, I would suggest here is to go ahead and first complete the setup first and then wait for the  computer to complete the update.

Once the Windows is up to date, then go ahead and backup your files onto the onedrive.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[MarkWP]

Many thanks for the reply, much appreciated. I was able to resolve the issue by rebooting the system and then going through the setup program (this time skipping the backup). This completed and machine is now working correctly

[KrazyToad]

@MarkWP

It looks like you were interacting with @Jeet_singh, but he is out for the day. I'm KrazyToad

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊