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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Shift+Insert on ENVY laptop

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09-04-2017 07:14 AM
I use shift+insert quite often and I still haven't figured out how to use it without the Fn key. I would expect there to be something in the bios but I can't find it.
All the posts online seem to be pointing to the Fn keep but I am having trouble believing that HP would make such a silly mistake in the design.
09-05-2017 05:44 PM - edited 09-05-2017 05:50 PM
Hi @mickj80,
Good Day. Thanks for visiting the HP community. I reviewed the post regarding issues with locating the FN key on the keyboard.
Splendid description of the issue before posting. Hats off to you on that score. 🙂
For better clarity and to assist you better I would require more information regarding this:
- Please let me know the complete model# of the computer to assist you accurately.
(The service guide and user manual can be provided that might show the keyboard layout correctly)
Take care and have a blessed week ahead. 🙂
Cheers!
DavidSMP
I am an HP Employee
09-05-2017 08:50 PM
I have some doubts about the model number being of relevance but it's 7265NGW.
To rephrase. There's a PrtSc/Ins button. I would like **bleep**+(this button) to behave like shift+Ins. Now I need to do shift+Ins+fn.
09-07-2017 12:10 PM
Hi @mickj80,
I read the post. Thanks for the reply. Keyboard layouts for different computer models could be different. Please locate the product# or the model# of the computer and not your Intel processor from this link: https://support.hp.com/ca-en/document/bph07555 There is an associated video on how to locate it.
Hope this helps.
Take care and have a blessed week ahead. 🙂
DavidSMP
I am an HP Employee
09-08-2017 02:48 PM
I understand the layout might differ but not sure if the layout is relevant. Anyhow, the video you linked is useless as my laptop has no label but I believe the model number is 13-d004na; the product number is N7K55EA#ABU
09-08-2017 06:10 PM
Hi @mickj80,
I reviewed the post completely. Thanks for the response and furnishing the required details. You've done just great. You've displayed commendable patience, great attitude and technical skills to try and get the issue resolved. Kudos to you for a job well done.
Please check the notebook's user guide manual http://hp.care/2wfTLMuand visit page 10-13 for assistance with the keyboard layout.
Page 12 clearly shows where the FN key is located. I hope this answers your question.
Trust me I've done all I can by keeping your best interest in mind. It has been an absolute privilege to share this platform with you and a fabulous experience. 🙂 I genuinely hope the product works great and stays healthy for a long time to come.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a fabulous year ahead, smile big and stay healthy. 🙂
Cheers!
DavidSMP
I am an HP Employee
09-09-2017 03:49 AM
Despite all your claims, I have some serious doubts that you have read my post.
Of course I know where the FN key is. I would have to be blind not to see it.
My question was how I can use Shift + Insert like a normal person, i.e. without the FN button.
09-09-2017 11:19 AM
Hi @mickj80,
I read the post completely. I have read the previous posts. I was stressing on the function key for the following reason. The keyboard on a notebook is a compact one which misses certain keys from a regular desktop keyboard. To over come that certain keyboard combinations are used to achieve the same results. The insert key should be used with the function key here to achieve the same results. The shift key need not be used.
It is FN and insert keys and the HP keyboard has been programmed that way. It is not a design flaw. That is specifically the reason why I was stressing on locating the FN key. I know very well that you are super smart and technically competent. i also know you would have figured out where the function key is. However I wanted to be sure that is all. Please don't use the shift key. It is used in combination to print the special characters on the numeric keypad. I hope this answers your question.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead. 🙂
Cheers!
DavidSMP
I am an HP Employee
09-09-2017 01:04 PM
The Shift key is not needed if you do not need Shift + Ins. However, I do need Shift + Ins. In fact I need it several times a day in order to paste into the terminal emulator. So I was really hoping that there is a way how to switch the Ins/PrtSc button to Ins by default.
There is absolutely no explanation for designing the keyboard this way. The Ins key is used by millions of people daily. The PrtSc is rarely useful.
While you respones are only losely related to my question, I surmise that HP indeed opted for this absolutely bizarre design. Definitely doesn't speak well for the company.
09-09-2017 02:01 PM
Hi @mickj80,
I read this post. This is not a design flaw.The keyboard is also not designed by HP. Many Notebook manufacturers opt for this type of keyboard for compactness. Also, HP only builds computers and the suppliers who supply the parts to HP design the parts like processors, motherboard, keyboards, touchpads. The suppliers supply the parts based on our product requirements and sales.
I will send you a Microsoft article that can be used with command line interceptions to program any key to perform a specific task. So you could try this document here and check if this does the trick for you. I hope it does. Please check this link:https://www.microsoft.com/accessories/en-in/support/how-to/keyboard/reassign-keys THis might just be what the doctor ordered. Please give me some news that is music to your ears and mine. I am keeping my fingers crossed.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead. 🙂
Cheers!
DavidSMP
I am an HP Employee