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Freya1
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Shift keys not working for some symbols

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HP Pavilion x360 Convertible 14-cd0xxx
Microsoft Windows 10 (64-bit)

The shift keys work for some symbols ie ¬%^_+ and capitalises all letters apart from zxcm but does not work for any other keys, instead not typing at all when a combination is pressed.

I have made sure my computer is up to date and have tried a hard reset with no avail. I have run the hp hardware diagnostics and it says everything passed on the extensive test and component test for the keyboard. I have tried updating the keyboard driver as well.

 

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praveen196
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@Freya1 Welcome to HP Community!

 

I understand that Shift keys not working for some symbols.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with an external keyboard?

 

Please try the steps recommended below.

 

Go to Control Panel then look for Ease of Access
- Click on Change how your keyboard works.
- Uncheck where it says Turn on Sticky Keys and click OK.
If this doesn't work try checking the keyboard language if set correctly.
- Go back to Control Panel then look for Region and Language and make sure all tabs at set to the United States.
- Click Apply when a change is made then try your keyboard again.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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Freya1
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I do not know exactly when the issue started so would not be able to say if a software change was an issue. I have not made any hardware changes.

 

An external keyboard works fine.

 

I have tried the things you have suggested and they have not worked. changing the language to US has made some of the printed symbols on my keyboard not match the outputted symbol...

 

Other suggestions welcome!

 

 

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praveen196
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@Freya1

 

Thank you for the update.

 

In that case, I would suggets you uninstall the keyboard drivers from the device manager and update the BIOS,

 

If the issue still persists, please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Have a nice day!!

 

 

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Freya1
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Hi again,

 

I have tried uninstalling the drivers, and have recently updated the bios in attempt to fix this. Neither have helped.

 

I have done a keyboard component test and it comes back as passed...

 

Any other suggestions?

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praveen196
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@Freya1

 

Thank you for the update.

 

In that case, I would suggets you perform the system reset.

 

Have a nice day!!

 

 

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