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HP Recommended
HP ZBook 15
Microsoft Windows 10 (64-bit)

Hello, I just download Hp support assistant yesterday, and now it show up an update for my BIOS as the picture.
My laptop is HP Zbook 15 (not sure if it is G1 or G2, can someone tell me pls?) .
I used to have a HP Elitebook 8560p, I download the BIOS update for it from HP driver page, I dont know if I do anything wrong at that time, but it go bricked. I dont want to repeat the same mistake this time. Is there any risk when install new BIOS update from this software? and should I update my BIOS?

Thank you!

bios.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

 

Do not update BIOS using HP support assistant software.

 

This is the latest BIOS listed in your support page: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-zbook-15-mobile-workstation/5387800/mo...

 

Source: https://support.hp.com/in-en/drivers/selfservice/hp-zbook-15-mobile-workstation/5387800/model/538780...

 

You need to read this before undergoing and BIOS update: 

https://support.hp.com/in-en/document/c00042629

 

 

View solution in original post

9 REPLIES 9
HP Recommended

 

 

Do not update BIOS using HP support assistant software.

 

This is the latest BIOS listed in your support page: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-zbook-15-mobile-workstation/5387800/mo...

 

Source: https://support.hp.com/in-en/drivers/selfservice/hp-zbook-15-mobile-workstation/5387800/model/538780...

 

You need to read this before undergoing and BIOS update: 

https://support.hp.com/in-en/document/c00042629

 

 

HP Recommended

can you pls explain why I shouldnt update from support assistant?

HP Recommended

 

 

We volunteers see many users report here BIOS update bricking the machine, done via HPSA. HP has started withdrawing BIOS notification through HPSA recently and is yet to fully accomplish that.

 

HPSA as such is finicky while downloading, running and installing updates for me at least.

 

 

HP Recommended

my current BIOS version is 01.21, your version is 01.44, do I need to upgrade?
Does the newer version improve performance, reduce heat or anything?

HP Recommended

 

 

See the "Fixes" section in the latest BIOS page I've provided you:

It says: "Provides the option to allow Trusted Platform Module (TPM) security to be cleared without displaying the Physical Presence Interface (PPI) confirmation message."

 

 

HP Recommended

sound like it not worth the risk for me

btw, can you pls tell me how to check if my ZBook is G1 or G2?

my serial number: [edited]

and product number: F7N53UP#ABA

HP Recommended

 

 

You notebook is,

Product Number: F7N53UP
Product Description: HP ZBook 15 Mobile Workstation 

 

It is G1.

 

 

HP Recommended

how can you check?

HP Recommended

@EuphoriaLelouch wrote:

how can you check?


It's the first generation...G1 or simply called HP ZBook 15 Mobile Workstation .

 

Subsequent upgrades are termed as G2, G3 etc.

 

Key in your model number in here : http://partsurfer.hp.com/Search.aspx

 

 

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