Sign-in to microsoft to change app experience in settings

[AngelAniyah1999]

I have a hp notebook 14-dq0002dx 

im trying download some audiobooks onto my babies leapfrog connected from the leapfrog book usb to the hp. I have to change the app settings because it says the app isnt microsoft verified. But I cant change the settings because I keep getting an error after logging in to my microsoft account

[Raj_05]

Hi @AngelAniyah1999,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with changing app settings on your HP Notebook 14 due to a problem with Microsoft verification. Here are a few steps you can try to resolve the issue.

Verify Your Microsoft Account:

• Make sure you are logged into the correct Microsoft account. Sometimes, logging out and logging back in can resolve authentication issues.
• Check if your Microsoft account has any security alerts or issues that might be preventing you from making changes.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and check for updates. Sometimes, updating Windows can resolve issues related to app settings and account verification.

Modify App Settings:

• Navigate to Settings > Apps > Apps & features.
• Find the app you want to modify (the LeapFrog app in this case) and click on it. Choose Advanced options.
• Check if there’s an option to change permissions or settings related to verification.

Change App Installation Settings:

• Go to Settings > Apps > Apps & features > Choose where to get apps.
• Set the option to Anywhere instead of Microsoft Store only. This can help if the app isn't verified by Microsoft but is otherwise safe.

Check System Date and Time:

• Ensure that your system’s date and time settings are correct. Incorrect date and time can sometimes cause issues with account authentication.

Run the Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the troubleshooter for Windows Store Apps or any other relevant category.

Reinstall the App:

• If the issue persists, try uninstalling and reinstalling the LeapFrog app.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support