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StinkFloyd
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Sleep Problem on Hp Pavilion - 14-ce0010na

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Pavilion 14-ce0010na

Hi,

Ever since new, my HP laptop has issues with the sleep and screen timeout function. It will fail to correctly go into these suspended states where the screen will turn black and the power button light will remain on and unblinking. The fan will often stay on. The only method to get the laptop out of this state is a manual reboot by holding the power button down; the laptop will not wake up from this state. The laptop will sometimes succeed in properly going to sleep, but has never successfully been woken up from a screen-timeout state, by pressing a button on the keyboard or wiggling the mouse. This seems to be a fairly common issue but none of the common fixes, from adjusting the power plan settings, turning off fast start-up, rolling back the Intel Management Engine Interface driver to a previous version (9.5), updating the BIOS etc. appear to work for me. This is a very frustrating issue and any help would be appreciated. 

Many thanks

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@StinkFloyd

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c03383935

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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StinkFloyd
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Hi, 

Thanks for replying. I have been using HP Support Assistant, as well as keeping up to date with Windows Updates. Unfortunately, the problem still persists. I have also gone through and retried the instructions in the link (https://support.hp.com/in-en/document/c03383935) you shared and still have trouble with the sleep function.

Many thanks

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KrazyToad
HP Support Agent
HP Support Agent
22,671 22,658 1,360 1,377
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@StinkFloyd

 

At this point I suggest you perform a Reset and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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