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‎10-01-2020 02:46 AM

HP Recommended
Product: HP ENVY - 13-aq0000na
Operating System: Microsoft Windows 10 (64-bit)

I am trying to configure my power buttons so that I can make the computer sleep when i press on the power button. However, the option is not available for me. I have tried to fix it going through the contorl panel, the local group editor and updating my display drivers. This issue has only arised recently, as I was previously able to set my laptop to sleep.

1 person had the same question
1 REPLY 1

‎10-01-2020 07:25 AM

HP Recommended

Hi:

 

Since the graphics driver is installed/updated, the only suggestion I can offer would be to see if updating the Intel chipset driver to a newer version allows you to put the PC in sleep mode.

 

The chipset and graphics drivers control sleep mode.

 

10.1.18243.8188      Jan 3, 2020

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

 

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