cancel
Showing results for 
Search instead for 
Did you mean: 
pufferfish45
New member
5 2 0 0
Message 1 of 2
101
Flag Post

Sleep option is missing from power buttons

HP Recommended
HP ENVY - 13-aq0000na
Microsoft Windows 10 (64-bit)

I am trying to configure my power buttons so that I can make the computer sleep when i press on the power button. However, the option is not available for me. I have tried to fix it going through the contorl panel, the local group editor and updating my display drivers. This issue has only arised recently, as I was previously able to set my laptop to sleep.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,803 124,159 20,649 31,739
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Since the graphics driver is installed/updated, the only suggestion I can offer would be to see if updating the Intel chipset driver to a newer version allows you to put the PC in sleep mode.

 

The chipset and graphics drivers control sleep mode.

 

10.1.18243.8188      Jan 3, 2020

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation