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‎11-20-2021 04:02 PM

HP Recommended
Product: HP Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

1) Too slow; I want to learn how to speed it up. Need help with defragmentation of PC.

2) Sometimes it takes forever to direct me to the login page, upon turning on the device.

3) Sometimes when connected to the TV, the audio tends to sound pretty off/choppy whenever I am watching videos of TV shows/movies, or listening to music. It may probably just be the  general shaky WiFi router of my house, but is there a way that I can make sure that the audio sounds crystal clear when the PC is connected to the TV? I find it very frustrating that I have to replay the same video/music over again because the audio was crashing/sounding choppy.

Category:
2 REPLIES 2

‎11-21-2021 05:02 AM

HP Recommended

Hi,

Can you provide the exact model or product number of the PC.  15-Da0xxx  is a series 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Let us know,

David

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‎11-21-2021 08:08 PM

HP Recommended

Product name : HP Laptop 15-da0xxx

Product number : 3VN31UA#ABA

Processor name : Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

 

I copied and pasted this information directly from the System Information, which also included the serial number, software build ID, motherboard ID, service ID, BIOS, Keyboard revision, and Total memory. 

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