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HP Recommended
HP Envy m7
Microsoft Windows 10 (64-bit)

For the past week or so, whenever I turn on my computer, I get a pop-up from HP informing me that there are newer and faster adaptors for me. How do I get rid of this bit of annoyance? All the solutions I found online don't seem to apply, as they might have been intended for previous versions of Windows.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @dustnik2,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with smart adapter notifications or popups.  I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent HP software update?
  • Please let me know the complete model# of the computer to assist you better.

For now, I have found a few links that might fix the issue.

Please try the steps mentioned in these links.

 

Link 1: http://hp.care/2hLwobS Please check page 1 and page 2 and perform the required steps.

 

Link 2: http://hp.care/2hKxGDX is an accepted solution on HP forums.

 

Link 3: http://hp.care/2hLwro4 Please check page 3 from this link.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @dustnik2,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with smart adapter notifications or popups.  I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a recent HP software update?
  • Please let me know the complete model# of the computer to assist you better.

For now, I have found a few links that might fix the issue.

Please try the steps mentioned in these links.

 

Link 1: http://hp.care/2hLwobS Please check page 1 and page 2 and perform the required steps.

 

Link 2: http://hp.care/2hKxGDX is an accepted solution on HP forums.

 

Link 3: http://hp.care/2hLwro4 Please check page 3 from this link.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

HP Recommended

The first link had a solution that worked for me. Thank you.

HP Recommended

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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