Software does not exist or does it install.

[GlennMc777]

Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F1AV)

Every time I try to install the software, I get a message that says that the installation source for this product is diagnostic software I get the message that says the following.

Here is the error that I get.      The feature you are trying to use is unavailable on an unavailable network resource. The installation source for this product is not available and please verify that the source exists and that you can access it. What does not exist is my question.

C:\Users\Glenn\AppData\Local\Temp\{05EE824F-1C34-4B9A-8B3A-CC8367CCB4F3}\

OMEN Laptop 15-en1097nr

Windows 11 version  22h2 64bit

Product no.  7mp800a#aba

[Raj_05 · Accepted solution]

Hi @GlennMc777,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like you're encountering an issue where the installation process for your OMEN software is trying to access a temporary file path that no longer exists or is unavailable. This error often happens when the installer is looking for files or a source location that isn't accessible.

Here are some steps you can try to resolve this issue.

Delete Temporary Files:

• Navigate to C:\Users\Glenn\AppData\Local\Temp\ and delete the contents of the Temp folder. This will remove any corrupted or outdated temporary files that might be causing the issue.

Re-download the Software:

• Download the latest version of the OMEN software from the official HP website. Ensure you're downloading it from a reliable source.

Run the Installer as Administrator:

• Right-click on the installer file and select "Run as administrator." This can help bypass certain permission issues.

Check for Windows Updates:

• Ensure that your Windows 11 is up to date by going to Settings > Update & Security > Windows Update.

Use the HP Support Assistant:

• Open HP Support Assistant and check if it can help you with the installation or update of the OMEN software. It may have a tool or update for your OMEN laptop.

Reinstall the Software:

• If you have an existing installation of the software, try uninstalling it completely before attempting a fresh installation.

Check the Installation Source:

• The error message mentions the installation source being unavailable. Ensure that the path mentioned in the error is not set as the source for the installation files. If it is, you might need to correct this path or change the source location in the installer settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GlennMc777]

Thank it all works well.