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- HP Community
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- Some HP software can't open after update

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08-31-2019 10:43 PM
I can't open OMEN command center and HP recovery manager. I already checked in Task manager. It will show in Task manager for few second and gone with no software open. I already try to reinstall from store but not work. One thing i know is it happen after i restart from window update as following:
1. 2019-08 Cumulative update for .net framwork 3.5 and 4.8 for window (KB4511555)
2. 2019-08 Cumulative update for Window 10 version 1903 for x64-based system (KB4512941)
anyway, my laptop is still in comfort mode and can't change back, please help!
Solved! Go to Solution.
Accepted Solutions
09-03-2019 07:22 PM
@SilentWinter
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
09-03-2019 07:22 PM
@SilentWinter
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee