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HP Recommended
Probook
Microsoft Windows 10 (64-bit)

How do I find the exact specifications on an HP la

ptop that does not turn on, not a range, or maximum, but exact? Is there some way to find it online from the product ID?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@bjordan1 

 

Welcome to the HP Community.

 


@bjordan1 wrote:

How do I find the exact specifications on an HP laptop that does not turn on, not a range, or maximum, but exact?

Is there some way to find it online from the product ID?


 

If you have the serial number available, you might be able to grab the specifications from the device Product Home

Category > Product Information > Topic Product Specifications

 

 

Caveat

Whether the information is available sometimes depends on the product.

For example, CTO (Custom to Order) systems do not include online specification documents.

 

What else?

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@bjordan1 

 

Welcome to the HP Community.

 


@bjordan1 wrote:

How do I find the exact specifications on an HP laptop that does not turn on, not a range, or maximum, but exact?

Is there some way to find it online from the product ID?


 

If you have the serial number available, you might be able to grab the specifications from the device Product Home

Category > Product Information > Topic Product Specifications

 

 

Caveat

Whether the information is available sometimes depends on the product.

For example, CTO (Custom to Order) systems do not include online specification documents.

 

What else?

 

PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number

 

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Thanks. The link at Product Home went to software and drivers not to specifications, but HP PartSurfer gave me what I wanted. Thanks again.

HP Recommended

@bjordan1 

 

You are welcome.

 

If you get the device working again  - or if you have other computers that you want to check,

consider saving the system configuration so you can refer to it later.

 

System Information does this - though the information list is a bit cumbersome in some ways and incomplete in others...

 

An option that I've used for years:  Belarc

 

Free Version of the product:

PRODUCTS : Belarc Advisor 

 

Interestingly, it appears we now have to provide a bit of information to get the free software.

(OK, it's been awhile since I had to download a fresh copy...)

To download, provide Email and name when asked.

Be sure (for example) that you browser is not blocking popups from their website - you have to click the "not a robot" box...

Choice...

 

Another interesting development - the results page is marked with a watermark "for personal use".

Certainly does not hurt anything.

 

The data is thorough and the results have always proven accurate.

Nice to have a benchmark for reference and the details can come in handy, too.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.