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billyjk
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Spectre Laptop Doesn't Recognize the Connected/Working Printer...

HP Recommended
HP Spectre x360 Convertible 15-bl0XX
Microsoft Windows 10 (64-bit)

I connected my Canon printer to my HP Spectre laptop running the latest build of Win10 directly via USB for the first time, did Canon's setup, and the printer works great - but in Settings/Devices, there's no printer connected. Searching for a printer results in nothing found. The printer is identified as "Unspecified" in Control Panel/View Devices and Printers. This is an issue for me, as I need to share this printer on my home network, but I can't even get my laptop to recognize that there's a printer connected.

I did my research and have done the following, multiple times:
- Uninstalled Canon software
- Deleted Canon folder
- Uninstalled printer driver

- Uninstalled USB drivers- Ran the "printui /s /t2" command to remove the Canon print server
- Even edited the registry for instances of specific Canon
- Created a virtual USB port manually in hopes that this was the problem, it wasn't, I removed it
- Plenty of restarts after every change

I am totally stumped. I must be overlooking something.
Anyone have any ideas?
Thanks in advance!
-bk

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@billyjk

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact Canon printer Support or HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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